We respect your privacy and understand that the information you provide with us is delicate.

 

At Flightfaremasters we respects your (customers) privacy and values our relationship with any who purchases/intend to purchase/inquire about any product(s) and/or service(s) made available by Flightfaremasters through any of Flightfaremasters‘s customer interface channels including Website, mobile site, emails& offline channels including call centres. We are committed to protecting your personally distinguishable information (“information” or “personal information” or “personal data” or “special category of personal data”) by handling it responsibly and safeguarding it using appropriate technical and organizational measures.

We want to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales/Support/Complaint Channel. This policy outlines the types of personal information collected on our Website, how this data is used/processed and safeguarded as well as how users may exercise their rights with respect to personal information.

By using or accessing the Website or other Sales Channels, the user hereby agrees with the terms of this Privacy Policy and the contents herein.

We may collect and receive information from you, including when you:

• Use or access our Website or offline channels, such as when you enter information during the course of a booking, even if you do not complete the booking;

What Personal Data shall we collect?

1.We collect the following personal and sensitive information from you when you transact through us

• • Your Name,Gender, Date of birth;
  • your national ID, in certain circumstances;
  • Passport Number & frequent flyer number (wherever needed)
  • your contact details, such as postal address, telephone numbers, and email address;
  • Payment Details like Credit Card/ Debit Card details along with their expiry date  and Billing Address
  • emergency contact(s);
  • IP address, browser type and language, your access times
  • Information in any complaints you make
  • Recording of telephone calls to our representatives and call centres
  • Details of how you like to interact with us ( through email, SMS or WhatsApp) and other similar information relevant to our relationship

2. Personal information of child

Other than information required to complete a booking, Flightfaremasterscomply with COPPA (Children Online Privacy Protection Act) and does not knowingly collect personal identifiable information from children under the age of 13. If a child under 13 has provided us with personal information without parental or guardian consent, the parent or guardian may contact us by emailing us at care@flightfaremasters.com. We will remove the information and unsubscribe the child from any of our electronic marketing lists. Where required by applicable law, we may ask children for consent from their parents or guardians before we book their flight or provide a product or service to them.

Under COPPA (Children Online Privacy Protection Act),

If you choose not to provide, or object to us processing the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you (including our clients)Personal information of other customers/users/travellers

3.If you provide personal information to us regarding individuals other than yourself, you agree

• To inform the individual about the content of this privacy policy
• To obtain any legally-required consent, for the collection, use, disclosure, and transfer (including cross-border transfer) of individual’s personal information, from the individual in accordance with the legal and regulatory requirements

How will we use/process your personal data?

We do not sell or trade upon any of the above foregoing information without your consent. The foregoing information collected from you is put to the following use:

• For the purpose of travel reservation and booking for you and for the individuals whose information has been provided by you/them.
• Financial Information (Credit Card/ Debit Card, Expiry Date or Banking Details) that we store, in case a customer opts for services, are in adherence to the PCI Compliance and are stored in an encrypted form at a segmented/Secured zone. We do not store CVV details.
• Information like Mobile number, e-mail address and postal address may be used for promotional purposes, unless in case opted out.
• To manage and respond to any request, query or complain you submit through our website/email or Contact Centre/s.
• Promotion for our professional services, products and offers to existing and prospective business clients/customers.
• To meet legal and regulatory requirements.
• We may also use your personal information when obtaining legal and other professional advice including for audits. We consider this to be in our legitimate interest in the management of our business

 

If you choose not to share this information, you can still visit our website, but you may be unable to avail certain options or our services.

Cookies

Flightfaremasters uses cookies, tags, and other similar technologies. For simplicity, we refer to all these technologies as “cookies”. These technologies allow us to recognize your preference information, keep track of your purchases, and facilitate effective Website administration. We use the information we collect to enhance your visit to the Website and to provide you with information tailored to your needs.

Your Internet browser(s) will offer you the option to refuse cookies, but doing so may affect your use of some portions of our website’s web services. Please refer to your browser options to learn more about cookie management.

Third Party Associations & Links

 

• This privacy Policy does not include any information related to collection by any third party website. There are links to many third party websites (partner with us) with whom we have no control of their privacy policy. So you are solely responsible for any damage or misdoing by them.

 

How long shall we retain/ dispose your Personal Data?

We seek to ensure that we only keep your personal data for the longest of:

• the period necessary for the relevant activity or services
• any retention period that is required by law
• the period in which litigation or investigations might arise in respect of the services

Please note: Even after your account is terminated, we retain your transactional data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such data pursuant to this Privacy Policy after your account has been terminated.

With whom do we share your Personal Data?

In connection with any of the purposes outlined in the “How will we use/process the personal data” section above, we may disclose details about you to:

• Travel service providers such as travel wholesalers, And tour operators, airlines, hotels, car rental companies, transfer handlers and other related service provides if required to process your booking and transactions.
• Suppliers of IT based solutions and products that assist us in providing services to you (such as any external data hosting and monitoring providers we may use, communication service providers)
• Competent authorities (including auditors, courts and authorities regulating us for internal compliance and audit(s)) as required or authorized by applicable law, and to comply with our legal and regulatory obligations;
• Credit reference agencies or other third party organizations that help us make credit decisions or conduct risk checks to reduce the incidence of fraud
• Other organizations to whom we may transfer our rights and/or obligations under the Terms agreed between Flightfaremasters and respective organization
• If Any other person or organization after a restructure, sale or acquisition of any member of the Flightfaremasters, as long as they use your personal information for the same purposes we did

What Is Not Covered By This Privacy Policy

• Our privacy policy doesn’t cover the policies of other sites which have placed their advertisements on our site. We do not control the links which are not maintained by us and any person who is not employed with us. So make sure you first check the privacy policies of those sites to avoid frauds. After the complete satisfaction, share your information with such sites as we cannot guarantee your confidentiality in such a case.

Online Privacy Policy

This online privacy policy only applies to information collected through our website and not to the offline information provided to us.

Privacy Policy Updates

In our sole discretion, we can change this privacy policy without notifying you at any time. You would be able to see the revised policy once when it is posted. And if there will be any changes regarding the usage of your personal information, the revisions would be updated here. Keep yourself updated with our privacy policy to make sure that you abide by all the rules and laws. E-mail us for any more enquiries or queries at care@flightfaremasters.